Terms & Conditions

This Privacy Policy governs the manner in which MAURICE ZENITH TRADING collects, uses, maintains and discloses information collected from users (each, a “User”) of the mimospillow.my website (“Site”). This privacy policy applies to the Site and all products and services offered by Maurice Zenith Trading.

Use license
Permission is granted to temporarily download one copy of the materials (information or software) on MAURICE ZENITH TRADING web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• modify or copy the materials;
• use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
• attempt to decompile or reverse engineer any software contained on MAURICE ZENITH TRADING web site;
• remove any copyright or other proprietary notations from the materials; or
• transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by MAURICE ZENITH TRADING at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfilment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Domestic Delivery
All prices are stated in Malaysia Ringgit (MYR) only. All orders will be shipped via Skynet and Poslaju within Malaysia. Orders are processed and ship out within 3 working days upon order confirmation. Once your item is shipped, packages generally will be received within 3 working days for West Malaysia and 5 working days for East Malaysia. We are operate daily from Monday through Friday excluding weekends and public holidays from 10am to 6pm. We ensure your order is delivered on time, but do note that parcels might exceed the expected time frame for conditions beyond such as severe weather, service interruptions or etc. Please note that we are not responsible or liable for missing parcel during shipping. Please make sure all shipping details are correct upon check out. Any returned order by the shipping company due to incorrect information provided by customer will be borne by the customer. Kindly read Exchange & Return Policy.

FREE DELIVERY for orders above RM100 (Applicable for West Malaysia only)
Payment methods accepted for Domestic Orders include:
– Visa, Mastercard, Paypal (coming soon) and Cash Deposit.

International Delivery
We are based in Malaysia. For International orders, please contact info@mimospillow.my or Mimos Pillow Malaysia (Facebook Inbox Messenger) to check on distributor availability in your country and shipping fees. Please provide your name, full delivery address and contact number for shipping purposes.

Payment Methods
All transactions are made in Malaysia Ringgit (MYR) only via eGHL, a payment gateway that accepts credit cards, debit cards and local e-banking transactions. If you do not have any of the stated above, we do accept Cash Deposit transaction and Paypal (coming soon) for International orders only. Kindly refer to the information stated below:

Cash Deposit / E-Banking
Payment methods by Cash deposit or E-Banking should include with an Order ID as reference. All E-Banking transaction should crossed and made payable to MAURICE ZENITH TRADING (full detail is provided upon checkout). For GIRO transaction wise, it might take additional 3 working days to process the payment, therefore, your order will not be ship out until the funds have cleared in account. Once you have made the payment, kindly attach proof of payment (E-payment receipt or Cash Deposit receipt) to INFO@MIMOSPiLLOW.MY along with your Order ID. Once payment is received, your parcel will generally processed and ship out via Skynet or Poslaju with a tracking number. Orders will be automatically cancelled if payment is not received within 24 hours.

Pricing and Currency are displayed according to Malaysia Ringgit (MYR). Please use Foreign Exchange Rate Calculator for a rough gauge. Orders shipped outside of Malaysia may subject to duties or VAT where the taxes are levied to you by your Government. For more information, you may contact your local custom agency. Parcel may be delayed at custom for additional 2-3 working days (depending on destination) to pay taxes on the goods before release.

All the orders checked out on Mimos Pillow Malaysia are considered final and we do not accept any forms of returns and exchanges unless it is a fault on our part or should your item be damaged during transit. If you receive a defective product, please notify us at info@mimospillow.my within 3 days upon receiving the product to be eligible for an exchange. If the anomalies in the product fulfil the return requirements, Mimos Pillow Malaysia will replace the article of one of the same model or characteristics. All exchanges and returns must be done within 7 working days. It must be securely packaged and returned in original packaging, brand new and unwashed condition. We have the right to deny returns if the merchandise does not meet our return requirements.

Mimos Pillow Malaysia will bear the expenses of shipment due to this change. The shipment costs of the damaged product will be first paid by the customer and then we will pay the costs back to the customer via e-banking transfer once finalized the substitution of the product.